Focus Partners Wealth Pty Ltd ABN 88 081 672 077
Australian Financial Service Licence 234525
Version 5.6, 8 August 2026
Introduction
This Financial Services Guide (“FSG”) is an important document that Focus Partners Wealth Pty Ltd (“FPW”, “we”, “us”, “our”) is required to give you as an Australian Financial Services Licence (AFSL) holder. It provides you with information about us and our Representatives, to help you decide whether to use the financial services we provide.
This FSG explains the services we can offer to you and the types of products we recommend. It explains how we (and other related persons) are remunerated for our services and includes details of our internal and external complaints handling procedures and how you can access them.
If you choose to use our services you may also receive from us a Product Disclosure Statement (PDS), Statement of Advice (SOA) and/or a Record of Advice (ROA).
If we provide you with personal financial advice, we will present it to you in either a SOA or ROA. Personal advice is advice where we have taken into account one or more of your objectives, financial situation and/or needs. The SOA and ROA will contain the recommendations we are making and the basis for those recommendations. These documents will also explain how our recommendations will work towards achieving your goals, information about fees, commissions received by us, and any associations which may have influenced the advice.
You can request a copy of your ROA by contacting us any time up to seven years from the date of the advice provided.
When a financial product is recommended to you, you will be provided with a PDS issued by the product provider. The PDS contains information about the risks, benefits, features and fees payable in respect of the product. The PDS is designed to assist you in making an informed decision about whether to invest in that product.
If you enter into an ongoing fee arrangement (OFA) with us, we will ask you to renew the OFA each year.
Not Independent
We receive commissions from life risk insurance products we recommend or are held by our clients. As such, we are neither independent, impartial or unbiased as defined in Section 923A of the Corporations Act.
Who are we?
FPW offers a range of financial products and services that challenge traditional investment boundaries and offer diverse capabilities. FPW is part of Focus Financial Partners, a leading global financial services firm. Focus Financial Partners is deeply committed to building lasting relationships based on trust, transparency and results. We believe our client first philosophy is what sets us apart.
FPW is a wholly owned subsidiary of Focus Partners Australia Pty Ltd ABN 34 643 457 023. All FPW Advisers are employed by Focus Australia Services Pty Ltd ABN 15 644 395 808 (“Focus Australia Services”). Focus Australia Services does not hold an Australian Financial Services Licence.
Focus Partners Australia Wealth Pty Ltd (“FPAW”) is a corporate authorised representative (No. 273989) of FPW. FPW is ultimately responsible for the conduct and activities of FPAW and its representatives.
FPAW offices are located at:
QLD
Address: Suite 4003, 128 Bundall Road, Bundall QLD 4217
Phone: 07 5555 5400
Email: info@focuspa.com.au
Address: Level 1, 170 Robertson Street, Fortitude Valley QLD 4006
Phone: 07 3363 5000
Email: info@focuspa.com.au
NSW
Address: Level 10, 17 Castlereagh Street, Sydney NSW 2000
Phone: 02 9221 1555
Email: info@focuspa.com.au
VIC
Address: Level 2, 205 Balaclava Road, Caulfield North VIC 3161
Phone: 03 9528 8688
Email: info@focuspa.com.au
Focus Partners Wealth Licence
FPW and its representatives are authorised to advise and deal in the following products:
- Deposit and Payment Products – Basic Deposit
- Government Debentures, Stocks and Bonds
- Life Products – Life Risk Insurance Products
- Managed Investment Schemes including IDPS
- Retirement Saving Account Products
- Securities
- Standard Margin Lending Facilities; and
- Superannuation (inc SMSF)
Our financial advisers are all authorised to provide Tax (Financial) Advice services. Based on the information collected from you, your adviser will consider the tax consequences of the advice they provide. However, this financial advice will not include a full assessment of your overall tax position or your tax liabilities and obligations, we recommended you speak to your accountant to gain an overall assessment prior to implementing our advice.
We work with clients across Australia, helping them build wealth, enjoy a comfortable retirement, protect their assets, and manage their financial affairs with confidence.
Our goal is to help clients make the most of both their assets and income to achieve their personal objectives without compromising their current lifestyle. We are dedicated to delivering high-quality advice and maintaining exceptional service at every stage of your financial journey.
Why are we different?
FPW is owned by Focus Financial Partners, one of the largest global wealth management organisations. Focus Financial Partners includes a network of over 85 advisory firms managing approximately US$400 billion in client assets.
We believe this scale is what sets us apart – our Advisers have access to institutional-level resources and deep expertise in investment management, tax planning, estate planning, and more.
We offer personal advice tailored to each of our valued clients’ needs.
What do we offer?
- Cashflow management
- Debt management
- Estate Planning
- Investment strategies
- Personal Insurance
- Philanthropy
- Retirement planning
- Salary packaging
- Government (Social Security) benefit advice
- Superannuation strategies
- Portfolio review service
Who are your advisers?
Your financial advisers are representatives of FPAW.
Andrew Lim
Authorised Representative No. 1003098
Christie Britten
Authorised Representative No. 1263532
Clarissa Tai
Authorised Representative No. 1311311
Damian Reid
Authorised Representative No. 1271538
David Lane
Authorised Representative No. 1001301
Jake Daly *
Authorised Representative No. 1313368
Jerry Kakolyris *
Authorised Representative No. 452907
Liam Thomas
Authorised Representative No. 1298781
Luke Andersen
Authorised Representative No. 315391
Susan Buda
Authorised Representative No. 431563
*Jake Daly and Jerry Kakolyris authorisation is limited to personal insurance and insurance within superannuation (all) advice only.
Our Advisers are employed by Focus Australia Services and receive a salary, employees may also receive a performance bonus based on certain performance criteria, such as client feedback, compliance measures and the revenue they generate.
Advisers’ bonus potential does not influence their advice or recommendations made to our clients.
What we will not do
We will not provide advice on products that are not supported by independent research and approved by our Investment Committee.
Your adviser is not authorised to provide advice on products outside our Approved Product List (APL) without first obtaining written approval from our Investment Committee.
We will not provide advice on classes of financial products other than those authorised under FPW’s AFSL.
What do we expect from you?
If you engage us to help you achieve your financial goals and objectives, we expect that you will provide us with the current, complete and accurate information we need to provide advice that is in your best interests.
We expect that you will use our advice to enable you to make informed financial decisions.
We also expect that, where appropriate, you’ll inform us of any changes to your needs or circumstances that may influence your future objectives.
What do we do with the personal information we collect?
From time to time, we may disclose your personal information to our related entities and affiliates and/or team members we engage to do something on our behalf such as service providers and other organisations that assist us with the day to day running of our business. We may also disclose your personal information to third parties such as a complaints body to whom a complaint relating to a product or service is referred, any party acquiring an interest in our business and anyone acting on your behalf.
We may also collect personal information from the abovementioned parties which relate to the provision of our financial advice to you.
We may store your information in the cloud or other types of networked or electronic storage. Electronic or networked storage can be accessed from various countries. If your information is stored in this way, we are not able to ensure that foreign government agencies or regulators will comply with Australian privacy laws, although they have their own privacy laws.
As a financial service provider, we have an obligation under the Anti Money Laundering and Counter Terrorism Financing Act (AML/CTF Act) to verify your identity and the source of any funds. This means that we will ask you to present identification documents such as your passport and driver’s licence. We cannot provide you with services if you are unwilling to provide this information.
We have certain reporting obligations pursuant to the AML/CTF Act and information obtained from, or about you, may be provided to external third parties and regulators in accordance with the requirements imposed on us.
Privacy policy
We are required and/or authorised to collect personal information from you by certain laws. Details of these laws are in our privacy policy available at www.focuspa.com.au
Our privacy policy discloses in greater detail:
- how we collect, hold, use and disclose your personal information;
- how you can access the personal information we hold about you and ask for it to be corrected; and
- how you may complain about a breach of the Privacy Act 1988 (Cth), or a registered privacy code and how we will deal with your complaint.
We will from time to time update our privacy policy.
In the instance you have provided information about another individual, you must make them aware of that fact and the contents of this privacy statement.
We will use your personal information to contact you or send you information about other product and services offered by us. If you do not wish to receive marketing communications from us, please contact us.
How are we paid for the services we provide?
Our initial consultation is at no cost to you and without obligation. After the first meeting, your adviser will discuss the fees and charges that will be applicable to your individual circumstances.
Due to the varying nature of individual client cases, our fee for the SOA preparation, implementation and our ongoing management service will be disclosed in writing on an individual basis and may include the following:
Advice preparation
If you elect to have us prepare an advice document (SOA) for you we will charge a fee.
The fee will depend on the size of the investment portfolio and the complexity of the advice. The minimum fee charged for this service is $3,300 (inc GST). This fee will be agreed in writing with you prior to commencement.
Implementation Fee
If you elect to proceed with our recommended advice we may elect to charge you a fee for implementing that advice.
Similar to the Initial Advice fee, this fee will depend on the size of the investment portfolio and the complexity of the advice. This fee will be disclosed within your Statement of Advice which we will both agree on prior to commencement.
Ongoing Advice
We charge our ongoing fees as a percentage of your investment portfolio balance so there is alignment in our interests. The percentage is tiered and reduces as the size of your portfolio increases, although we do apply a minimum ongoing advice fee of $6,600 p.a. including GST. We also apply our tiered percentage (minimum .55%) fee against the aggregate value of all of your portfolios so you can take advantage of our tiered fee scale.
Insurance Products
Initial and ongoing commissions from insurance providers may be received by FPW. These commissions are paid to FPW by the company that issues the product we recommend to you and included in the premiums you pay for the product. Commissions will vary and are based on the policy cost, which is the sum of the premiums you pay and may include other fees related to the product.
The initial commission is paid in the first year by the product issuer to FPW. Ongoing commissions are payments paid by the product issuers to FPW in the years after the first year. The relevant insurer will pay initial commission between 0% and 66% (inc GST).
The relevant insurer may also pay an ongoing commission between 0% – 33% (inc GST) of the annual premium for as long as you hold the product.
Example: We recommend an insurance product to you with an annual premium of $450 (inc GST). Focus Partners Wealth may receive up to $297.00 (inc GST) as an initial commission. Assuming the policy and premium stays the same each year, FPW may receive up to $148.50 (inc GST) as an ongoing commission.
Full disclosure of all fees and insurance commissions will be contained in the Statement of Advice we prepare for you.
What fees or other benefits are received?
Our calculation of fees is dependent on the level of service appropriate to the needs of each client. We have many levels of service each providing benefits tailored to individual client needs.
Implementation and ongoing fees can be debited via the agreed investment platform or paid directly to us (upon invoice to you).
Ongoing fees vary depending on the services provided. These fees are discussed and agreed with you in writing prior to the implementation of any recommendation provided in our Statement of Advice. If our fees fall outside the ranges stated we will inform you of the exact fee and seek your consent prior to engagement.
Non-Monetary Benefits
FPW and its representatives do not typically receive a benefit from product providers. In the event they do receive non-cash benefits with a cash value less than $300 the details of benefits between $100 and $300 will be maintained on a register. A copy of the register is available on request.
Do any relationships exist which might influence the service or advice received?
The Directors of the AFSL are also Directors of FPAW, MEDIQ Credit Advisory Pty Ltd trading as Focus Partners Australia Credit Advisory ACL No. 433670 which provides mortgage broking services and Focus Partners Australia | Accounting which provides accounting and business advisory/support services.
Your adviser may recommend you speak to either Focus Partners Australia Accounting or Focus Partners Australia Credit Advisory to assist you with your accounting and finance needs. Your adviser does not receive any additional benefits for recommending you to a related business.
FPW and PFAW are a wholly owned subsidiary of Focus Partners Australia. Focus Partners Australia is a direct subsidiary of Focus Financial Partners LLC, a leading global partnership of wealth management firms incorporated in the USA.
Do you have referral arrangements?
We may refer you to an external specialist to receive further advice. We do not receive any referral fees or commission for introducing you to the specialist. You are free to engage your own preferred professionals.
Will you give me advice that is suitable to my investment needs and financial circumstances?
Yes. However, to do so we need to find out your individual investment objectives, financial situation and needs before we recommend any investment or risk products to you.
You have the right not to divulge this information to us, if you do not wish to do so. In that case, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully. Depending on your circumstances and the type of advice you are seeking, we may be unable to provide you with advice if you do not supply us with the relevant information.
Can I tell you how I wish to instruct you to buy or sell my investments?
Yes. You may specify how you would like to give us instructions. For example, by telephone, in writing or by email. Generally, we will need you to provide your instructions in writing (for example, electronically, by e-mail or by letter) or another method agreed by us.
What should I know about any risks of the investments or investment strategies recommended to me?
We will explain to you any significant risks of investments, insurances and strategies that we recommend to you. Please ask us for further clarification if needed.
Can I examine my file?
Yes. If you wish to examine your file, you should ask us and we will make arrangements for you to do so.
Professional indemnity insurance
FPW confirms that it has arrangements in place to ensure it continues to maintain Professional Indemnity insurance in accordance with Section 912B of the Corporations Act 2001 (as amended).
FPW and our representatives / empIoyees are insured in respect of our authorisations and obligations under our Australian Financial Services Licence.
This insurance will continue to provide such coverage for any representative / employee who has ceased work with us for a minimum of 6 years from the date of ceasing the relationship.
What should I do if I have a complaint?
We are committed to providing quality advice to our clients.
This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the advice or services provided to you, you should take the following steps:
- Please contact your adviser so they can act immediately. Your Adviser will try to resolve any complaint you may have;
- If you would prefer not to speak with your financial adviser, please contact our Complaints Officer on 1300 832 128 or put your complaint in writing, addressing your concern to:
Complaints Officer
Level 10, 17 Castlereagh Street,
Sydney NSW 2000
complaints@focuspa.com.au
Your adviser or Complaints Officer will endeavour to acknowledge your complaint in writing within 24 hours (or 1 business day). We aim to resolve all complaints as quickly as possible. If we can’t give you an answer immediately, we’ll aim to get back to you within 5 business days.
Some complaints require more investigation. If this happens with your complaint, we’ll give you a written response within 30 days of receiving your complaint. We’ll also keep you informed of our progress. - If we can’t resolve your complaint within 30 days, we’ll get in touch to explain why. As a financial services business, we’re required to be a member of AFCA, which provides free external dispute resolution services to consumers. If you’re not happy with our response, you can refer your complaint to the Australian Financial Complaints Authority (AFCA) at: GPO Box 3, Melbourne VIC 3001, or email: info@afca.org.au, or via their website www.afca.org.au or call 1800 931 678. Focus Partners Wealth is a member of this complaints resolution service.